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Terms & Conditions

Terms and Conditions for Farmcust Delivery Service

Please read the following terms and conditions carefully before using our website and services. By accessing or using our website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our website.

1. Acceptance of Terms:
By placing an order through our website, you acknowledge that you have read, understood, and agree to these terms and conditions.

2. Order and Delivery:
a. Orders are subject to availability. We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase.

b. Delivery times are estimates and are not guaranteed. Delays may occur due to unforeseen circumstances, and we shall not be held responsible for any inconvenience or loss arising from such delays.

3. Product Information:
a. We make every effort to display accurate product images and descriptions. However, actual products may vary slightly.

b. Allergen information is provided for each product, and it is the customer's responsibility to review this information and make informed purchase decisions.

 

c.We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected because its come frome nature.

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4. Pricing and Payment:
a. Prices are as displayed on the website and are subject to change without notice.

b. Payment must be made in full at the time of placing an order. We accept various payment methods as indicated on our website.

5. Cancellation and Refunds:
a. Orders may be canceled within a specified time frame before the scheduled delivery. Refer to our cancellation policy for details.

b. Refunds will be issued in accordance with our refund policy, available on our website.

6. Privacy and Security:
a. We collect, use, and protect your personal information in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in the Privacy Policy.

b. We employ industry-standard security measures to protect your information. However, we cannot guarantee the security of data transmitted over the internet.

7. Prohibited Activities:
a. Users are prohibited from engaging in any illegal, fraudulent, or unauthorized activities on our website.

b. Users must not attempt to interfere with the proper functioning of the website or bypass security features.

8. Governing Law:
These terms and conditions are governed by the laws of [Your Jurisdiction]. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].

9. Modifications to Terms:
We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website. It is the user's responsibility to regularly review these terms.

10. Contact Information:
If you have any questions or concerns about these terms and conditions, please contact us at [Your Contact Information].
Thank you for choosing our online fruits and vegetables delivery services. We appreciate your business!

Key Responsibility

3. Product Information:

 

Ensure accuracy in product descriptions, prices, and images.

Include details on product availability, substitutions, and any related policies.

7. User Responsibilities:

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Clearly state user responsibilities, such as providing accurate delivery information and ensuring someone is available to receive the order.

3. Contact Information:

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Provide clear contact information for users to reach out for support or inquiries regarding the terms and conditions.

FAQ

1. How do I place an order?

  • You can place an order through our website or mobile app. Simply browse the products, add them to your cart, and proceed to checkout.

2. What areas do you deliver to?

  • We currently deliver to [List of Delivery Areas]. You can check if your location is within our delivery zone during the checkout process.

3. Is there a minimum order requirement?

  • We may have a minimum order requirement for delivery. Please check the website or app for the current minimum order amount.

4. What are the delivery charges?

  • Delivery charges vary based on your location and order amount. You can view the delivery charges during the checkout process before confirming your order.

5. How can I track my order?

  • Once your order is dispatched, you will receive a tracking link via email or SMS. Use this link to track the real-time status of your delivery.

6. Can I modify or cancel my order after placing it?

  • Modifications or cancellations may be possible within a specific time frame. Please refer to our cancellation and modification policy for details.

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7. What if a product I ordered is out of stock?

  • In the rare event that a product is out of stock, we will contact you to discuss possible substitutions or arrange a refund for the unavailable item.

8. Are the products organic or locally sourced?

  • We strive to provide a selection of organic and locally sourced products. Product details, including sourcing information, can be found on the product pages.

9. What if I'm not home during the delivery time?

  • It's essential to ensure someone is available to receive the delivery. If you're not available, please specify a safe and secure drop-off location in the delivery instructions during checkout.

10. How do I pay for my order? - We accept various payment methods, including credit/debit cards and online payment platforms. Payment is required at the time of placing the order.

11. What should I do if I receive damaged or incorrect items? - Contact our customer support immediately with details and photos of the damaged or incorrect items, and we will arrange for a replacement or refund.

12. Can I schedule a specific delivery time? - At the moment, we do not offer specific time slot scheduling. However, you can choose from available delivery time windows during the checkout process.

13. How do I contact customer support? - You can reach our customer support team through [Contact Information]. We are here to assist you with any questions or concerns.

Payment 

We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com
 

All UPI Payments Accept

Unified Payments Interface (UPI) is an instant real-time payment system developed by National Payments Corporation of India facilitating inter-bank transactions. The interface is regulated by the Reserve Bank of India and works by instantly transferring funds between two bank accounts on a mobile platform

All UPI Payments Accept

All Debit Cards Accept 

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

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